Refund Policy

7-Day Refund Window

If the course is not the right fit for you, you may request a full refund within 7 days of your purchase, provided that you have not started Module 2. This gives you time to review the introduction and Module 1 so you can decide whether to continue.

After Module 2 Has Begun

Once any lesson in Module 2 or later has been opened, the course is considered in use and is no longer eligible for a refund.

How to Request a Refund

To request a refund, email susan@getjoyful.com from the address you used to enroll, with the subject line "Refund Request." Approved refunds are issued to the original payment method within 5–10 business days and course access is revoked at the same time.

Chargebacks

If you believe there is a billing issue, please contact us first — most concerns can be resolved directly and more quickly than through your card issuer.

Questions

Reach out any time at susan@getjoyful.com.